VISA FREIGHT SOLUTIONS S.A. DE C.V., hereinafter referred to as VFS or VISA FREIGHT, with registered address at Av. La Audiencia No. 48, Suite A-90, Plaza Pacífico, Península de Santiago, Manzanillo, Colima, Mexico, ZIP Code 28867, and website https://visafs.mx, is responsible for the use and protection of your personal data. In this regard, we inform you of the following:
What purposes will we use your personal data for?
The personal data we collect from you will be used for the following purposes, which are necessary to provide the services you request:
- To assist you and follow up on requests you submit to us, regardless of the reason, including information about our services, quotations, notices, and similar matters.
- To process your requests and manage the relationship you wish to establish with VISA FREIGHT, or any existing relationship between you and the Company.
- For administrative purposes related to the performance of contractual obligations and compliance with legal requirements, such as accounting and tax obligations.
- To transfer your data when necessary for services provided by affiliated companies and/or service providers.
- To verify information and ensure proper and adequate data processing.
- To comply with security standards and certification programs.
- To establish communication channels to respond to suggestions, inquiries, complaints, claims, and other communications submitted by clients.
- To conduct reviews, consultations, and investigations related to complaints or claims submitted by clients.
- To carry out collection activities regarding services acquired from VISA FREIGHT.
If you do not wish your personal data to be processed for secondary purposes, you may notify us at any time by sending an email to our Legal Department at legal@visalogistica.com.
Refusing the use of your personal data for these purposes will not be grounds for denying you the products or services you request or contract with us.
What personal data will we use for these purposes?
To fulfill the purposes described in this Privacy Notice, we may use the following categories of personal data:
- Identification data
- Contact information
- Employment information
- Immigration data
- Financial and/or asset-related information
How can you access, rectify, cancel, or object to the use of your personal data?
You have the right to know what personal data we hold about you, how we use it, and under what conditions (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request its deletion from our records or databases when you believe it is not being used appropriately (Cancellation); and to object to the use of your personal data for specific purposes (Objection). These rights are collectively known as ARCO Rights.
To exercise any of your ARCO Rights, you must submit the corresponding request through the following email address: legal@visalogistica.com, or consult the official website of the National Institute for Transparency, Access to Information and Personal Data Protection (INAI): https://home.inai.org.mx/
To learn about the procedures and requirements for exercising your ARCO Rights, we make available the following contact method: email us at legal@visalogistica.com or visit the INAI website.
Contact information of the department responsible for ARCO Rights requests
- Department: Legal Department
- Address: Avenida La Audiencia No. 48, Suite A-58, Península de Santiago, Manzanillo, Colima, Mexico, ZIP Code 28867
- Email: legal@visalogistica.com
- Phone: +52 (314) 333-8010, Ext. 144 and 198
Revoking your consent for the use of your personal data
You may revoke the consent you have granted us for the processing of your personal data. However, please note that in some cases we may not be able to immediately comply with your request, as we may be legally required to continue processing certain information.
Likewise, revoking your consent for certain purposes may result in our inability to continue providing the requested services or maintaining our relationship with you.
To revoke your consent, please submit your request via email to legal@visalogistica.com or consult the official INAI website.
How can you limit the use or disclosure of your personal information?
You may register with the Public Registry to Avoid Advertising (Registro Público para Evitar Publicidad), managed by PROFECO, to prevent your personal data from being used for advertising or promotional purposes by companies offering goods or services.
For more information, you may visit PROFECO’s website or contact the agency directly.
Use of tracking technologies on our website
We inform you that our website uses cookies, web beacons, and other tracking technologies that allow us to monitor your behavior as an internet user and provide you with a better browsing experience.
The personal data collected through these technologies may be used for the following purposes:
- To create a profile for access to VISA FREIGHT’s digital platform.
- To maintain historical and statistical records of our clients.
- To process your requests and manage the relationship you wish to establish with VISA FREIGHT or any existing relationship with the Company.
The personal data obtained through these tracking technologies may include:
- Session identifiers, usernames, and passwords
- User’s preferred language
- User’s geographic region
- Date and time of session start and end
How can you learn about changes to this Privacy Notice?
This Privacy Notice may be modified, updated, or amended due to new legal requirements, changes in our products or services, privacy practices, business model, or other reasons.
We are committed to keeping you informed of any changes through our website.
Your consent for the processing of personal data
I consent to the processing of my personal data in accordance with the terms and conditions set forth in this Privacy Notice. [ ]
Last updated: June 1, 2026
